Job Summary
A technology company is seeking a Remote Technical Support Manager.
Candidates will be responsible for the following:
- Delivering technical support expertise in a complex information infrastructure environment
- Coordinating queue metrics to ensure customer service goals are met
- Providing mentoring and leadership to team members
Qualifications for this position include:
- 8 to 12 years of relevant experience with at least 2 years in a management or leadership function
- Ability to multitask management and escalations of critical issues simultaneously
- Capability to foster teamwork within a collaborative culture
- Excellent leadership and mentoring abilities
- Strong presentation skills and experience presenting to various levels of management
