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Remote Technical Support Manager

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Wed, Jun 02, 2021
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A software company specializing in grocery point of sale (POS) solutions is searching for a person to fill their position for a Remote Technical Support Manager.

Individual must be able to fulfill the following responsibilities:

  • Inspire and develop a team of 5 support technicians
  • Implement Processes to ensure Service Level Agreements are being exceeded
  • Oversee documentation creation and get to 10% of tickets being deflected by knowledgebase articles

Must meet the following requirements for consideration:

  • 5 Years of Management
  • Strong leader that can inspire the team to excel
  • Experience in a high growth environment
  • Strong technical aptitude
  • Past managing high performing support teams
  • High energy, creative, unstoppable, and ambitious

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