Job Summary
A network and remote access company is seeking a Remote Technical Support Manager.
Core Responsibilities Include:
- Coaching and developing excellence in technical specialists
- Tracking and analyzing daily support case data
- Working with Product Development to ensure customer feedback
Skills and Requirements Include:
- 3+ years experience in technical support or operations role in software or a similar industry
- Familiarity with configuring Amazon Web Services
- 1+ years experience leading support or operational teams
- Familiarity with networking principles
- Functional knowledge of SQL, Python, and Bash
- Understand Application and Network Architectures
