Job Summary
A information technology company is in need of a Remote Technical Support Manager.
Core Responsibilities Include:
- Overseeing the day-to-day operations of the Technical Support Team
- Acting as a senior agent who will drive customer satisfaction through customer support
- Recording and track team SLAs and workflows
Position Requirements Include:
- Min. 3 years of experience in a Technical Support role
- Previous experience in managing customer focused teams
- Proven experience in managing a service and support focused team culture
- Excellent communicator, both oral and written
