Job Summary
A software company needs applicants for an opening for a Remote Technical Support Manager II.
Candidates will be responsible for the following:
- Leading and participating in the management of customer case escalations
- Managing a team of technical support representatives
- Meeting or exceeding short- and long-term global operating results
Position Requirements Include:
- Ability to travel for customer and office visits
- Prior Technical Support Management experience
- Be familiar with Support methodologies
- Prior customer facing role with good interpersonal skills
- Experience of managing or leading teams across multiple countries
