Remote Technical Support Operations Leader

Location: Georgia, Texas

Compensation: To Be Discussed

Staff Reviewed: Tue, Oct 06, 2020

This job expires in 11 days

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Staffing Agency

Career Level: Management, Executive Level

Job Summary

A staffing firm has a current position open for a Remote Technical Support Operations Leader.

Core Responsibilities Include:

  • Focusing on SLA metrics
  • Working closely with other group managers to create efficiencies for end users
  • Establishing and maintaining performance metrics

Skills and Requirements Include:

  • Knowledge of the software and hardware systems being supported
  • Able to lead a team
  • Experience hiring/firing team members
  • Experience creating performance plans