Remote Technical Support Professional

Job ID: Available for Members

Location: Arizona, Florida, Georgia, Illinois, Minnesota, Montana, North Dakota, South Dakota, Texas

Compensation: Hourly

Staff Reviewed: Thu, Feb 06, 2020

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

An information technology services company is filling a position for a Remote Technical Support Professional.

Must be able to:

  • Answering inbound calls and emails
  • Troubleshooting issues through to resolution
  • Providing accurate documentation for all called incidents

Position Requirements Include:

  • A general background in desktop support and network communications
  • Comfortable with Windows O/S, Linux, Office, Exchange, SQL
  • Strong customer service experience and Strong communication skills
  • Strong problem-solving and research skills with the ability to take ownership of a problem
  • Ability to support customers with various knowledge levels
  • Type 35+ wpm