Remote Technical Support Representative
Job Summary
Providing essential support for customers using digital solutions in an educational environment, the full-time Remote Technical Support Representative will troubleshoot technical issues, manage customer interactions through a ticketing system, and communicate feature requests while working from home.
Key responsibilities
- Provide live and non-live support for various digital solutions
- Troubleshoot and resolve customer-reported technical issues related to system requirements
- Document customer interactions accurately using a ticketing system
Required qualifications
- High school graduate
- Knowledge of Microsoft operating systems and Office suite; understanding of Apple operating systems preferred
- Experience with major browsers and mobile devices
- Analytical skills for troubleshooting complex computer-related problems
- A quiet workspace with a high-speed internet connection
Complete Job Description
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