Remote Technical Support Representative

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Mar 23, 2020

This job expires in 18 days

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software technology company needs applicants for an opening for a Remote Technical Support Representative.

Individual must be able to fulfill the following responsibilities:

  • Perform technical support and troubleshoot issues
  • Train customers on how best to use our platform
  • Take all first line calls from customers and identifying initial issues

Skills and Requirements Include:

  • Excellent written communication skills
  • Hands on experience managing customer issues through a ticketing solutions
  • Hands on experience in a technical support capacity
  • Prior experience taking calls directly from customers in a technical support capacity
  • The ability to write about technical subjects clearly and in a non-boring style
  • An excellent work ethic and attention to detail