Job Summary
A software technology company needs applicants for an opening for a Remote Technical Support Representative.
Individual must be able to fulfill the following responsibilities:
- Perform technical support and troubleshoot issues
- Train customers on how best to use our platform
- Take all first line calls from customers and identifying initial issues
Skills and Requirements Include:
- Excellent written communication skills
- Hands on experience managing customer issues through a ticketing solutions
- Hands on experience in a technical support capacity
- Prior experience taking calls directly from customers in a technical support capacity
- The ability to write about technical subjects clearly and in a non-boring style
- An excellent work ethic and attention to detail
