Remote Technical Support Representative

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Mar 24, 2020

This job expires in 19 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time, Part Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A web hosting company has an open position for a Remote Technical Support Representative.

Core Responsibilities Include:

  • Troubleshooting a variety of technical and non-technical issues customers are having
  • Providing front line support via live chat and telephones
  • Providing technical support for level one escalation issues via helpdesk

Applicants must meet the following qualifications:

  • Experience with documenting procedures
  • Ability to multitask and meet specific goals set by supervisors and management
  • Ability to troubleshoot basic web hosting and technical procedures as needed
  • Outstanding customer service skills and a dedication to the customer service experience