Remote Technical Support Representative

Job ID: Available for Members

Location: Nevada

Compensation: To Be Discussed

Staff Reviewed: Thu, May 28, 2020

This job expires in 21 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Job Summary

A government and commercial technology services provider is seeking a Remote Technical Support Representative.

Core Responsibilities of this position include:

  • Document all relevant details from the initial report of an issue, through troubleshooting, escalation, and resolution
  • Manage support requests and customer expectations
  • Analyze and troubleshoot complex customer issues

Qualifications for this position include:

  • Two years experience in installing, configuring, administering, and troubleshooting relevant application servers
  • Four year college degree in a related technical area or equivalent work experience
  • Familiarity with operating system - Windows Server 2008, 2012 and 2016
  • Working knowledge of Microsoft SQL Server 2008, 2012 and 2016