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Remote Technical Support Representative

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Mar 03, 2021
Job Category: Customer Service
Employer Type: Employer

Job Summary

An information technology company specializing in cybersecurity has a current position open for a Remote Technical Support Representative.

Core Responsibilities of this position include:

  • Communicating with the clients of Access Server, our cutting-edge corporate VPN solution used by thousands of businesses worldwide
  • Assisting and providing insight to ensure successful implementation and prompt troubleshooting
  • Communicating with clients, primarily through messages in our online support ticket system

Position Requirements Include:

  • Good understanding of networking (TCP/IP, Routing, Layer 3 etc)
  • Middle sysadmin/support skills
  • Ability to use WireShark and tcpdump
  • Knowledge of ssh, .x509 PKI, HTTPS, VPN
  • Knowledge of Auth and MFA/2FA systems, for example, RADIUS, LDAP, AD, PAM, GAuth, Duo, YubiKey, RSA
  • Understanding of Linux-based OS’s (Ubuntu, CentOS, RHEL, Debian, etc.), modern Windows & macOS/OSX systems

COMPLETE JOB DESCRIPTION

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