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Remote Technical Support Representative

Job is Expired
Location: Michigan
Compensation: To Be Discussed
Staff Reviewed: Wed, May 19, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Some College, Bachelors

Job Summary

A digital insurance claims company has a current position open for a Remote Technical Support Representative.

Must be able to:

  • Provide level one troubleshooting and resolution to product database issues related to software
  • Accurately assess the customer's product issue
  • Research customer problems/issues to increase personal knowledge and familiarity with the supported product

Qualifications Include:

  • High School Degree or equivalent required
  • 1-2 years customer service experience in a call center environment
  • Knowledge and experience with troubleshooting of Windows Operating systems
  • Ability to install and troubleshoot software
  • Proficiency in XML editing

COMPLETE JOB DESCRIPTION

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