Remote Technical Support Representative

Job Summary

A telecommunications services company is seeking a Remote Technical Support Representative.

Individual must be able to fulfill the following responsibilities:

• Work with customers to identify service-related needs
• Offer the most appropriate solutions providing world-class customer service
• Diagnose and resolve basic network and modem functionality issues

Qualifications Include:

• Customer contact and the ability to effectively communicate over the phone with both internal and external customers
• Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast paced environment
• You will need to provide internet access
• You will need a home environment which is free from distractions which might interrupt calls
• Demonstrated strong interpersonal communication skills when working with both internal and external customers
• Ability to work flexible hours including evenings, weekends, holidays and overtime is required