Job Summary
A technology company needs applicants for an opening for a Remote Technical Support Representative.
Candidates will be responsible for the following:
- Taking ownership of customer issues reported and see problems through to resolution
- Providing prompt and accurate feedback to customers
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
Must meet the following requirements for consideration:
- Strong problem-solving skills
- Excellent written and verbal communication skills
- Excellent client-facing skills
- Proven working experience in enterprise technical support in a software development environment