Job Summary
A software development company is filling a position for a Remote Technical Support Representative.
Must be able to:
- Provide technical support to customers
- Accurately Record all telephone calls, emails, web and intercompany requests for technical support
- Track and monitor the technical issue and the steps taken to resolve the issue to ensure a timely resolution
Skills and Requirements Include:
- 1-3 years of technical support or networking/systems management experience
- Proven ability to learn new software quickly for the purpose of supporting end users
- Demonstrated and quantifiable troubleshooting skills
- Excellent communication skills, both written and verbal