Job Summary

A software development company needs applicants for an opening for a Remote Technical Support Representative.

Core Responsibilities of this position include:

• Monitoring and answering incoming support calls, chats, and emails
• Making outbound calls for waiting cases
• Using remote login tools to assist clients with technical and product questions

Required Skills:

• Basic understanding of Microsoft Windows functions and file structure
• Ability to multi-task and properly prioritize assignments in order of issue severity
• A polite and professional customer-focused attitude