Remote Technical Support Representative in Chicago

Job ID: Available for Members

Location: Illinois

Compensation: To Be Discussed

Staff Reviewed: Mon, Jun 24, 2019

Job Category: Customer Service, Information Technology

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company has a current position open for a Remote Technical Support Representative in Chicago.

Candidates will be responsible for the following:

  • Resolving Tier 1 and 2 incoming issues via email, chat and outgoing phone
  • Translating technical speak and troubleshooting steps in a way that anyone could understand
  • Gathering feedback and advocate internally for product improvements

Applicants must meet the following qualifications:

  • Able to travel to Blend HQ once a quarter for team building events and training
  • Excellent troubleshooting, documentation and communication skills
  • Experience with a support ticket system
  • A detailed, organized and results-oriented mindset
  • Ability to act in a responsive and sensitive manner to all customer inquiries
  • Superb phone, chat and email etiquette