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Remote Technical Support Representative in Chicago

Job is Expired
Location: Illinois
Compensation: To Be Discussed
Staff Reviewed: Mon, Jun 24, 2019
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A software company has a current position open for a Remote Technical Support Representative in Chicago.

Candidates will be responsible for the following:

  • Resolving Tier 1 and 2 incoming issues via email, chat and outgoing phone
  • Translating technical speak and troubleshooting steps in a way that anyone could understand
  • Gathering feedback and advocate internally for product improvements

Applicants must meet the following qualifications:

  • Able to travel to Blend HQ once a quarter for team building events and training
  • Excellent troubleshooting, documentation and communication skills
  • Experience with a support ticket system
  • A detailed, organized and results-oriented mindset
  • Ability to act in a responsive and sensitive manner to all customer inquiries
  • Superb phone, chat and email etiquette

COMPLETE JOB DESCRIPTION

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