Job Summary

A technology company is filling a position for a Remote Technical Support Representative in Joliet.

Candidates will be responsible for the following:

• Working with customers across the nation to ensure a high-quality level of support
• Escalating calls if needed
• Keeping CRM updated with notes

Qualifications for this position include:

• Experience taking ownership and driving resolution on escalated customer issues
• Experience in Customer Service and/or Account Management
• Exceptionally strong customer handling, conflict resolution, and problem solving skills