Remote Technical Support Representative in Wenona

Job ID: Available for Members

Location: Illinois

Compensation: Hourly

Staff Reviewed: Mon, Jan 14, 2019

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A staffing company needs applicants for an opening for a Remote Technical Support Representative in Wenona.

Must be able to:

  • Diagnose and resolve technical issues
  • Gather customer/product information and determine the issue by analyzing the symptoms
  • Interact with customers in response to inquiries, concerns, and requests

Qualifications Include:

  • Skilled at responding to multiple chat conversations simultaneously
  • Ability to multitask between customer calls and logging of case notes
  • Proper phone etiquette
  • Experience with mobile devices
  • Minimum 6 months call center experience required
  • High School Diploma required