Job Summary
A cloud communications platform as a service company is in need of a Remote Technical Support Senior Director.
Must be able to:
- Deliver excellent partner and customer satisfaction and meet/exceed all operational targets
- Ensure team readiness for supporting new products and services
- Measure, maintain and improve delivery processes to increase efficiency and customer experience
Position Requirements Include:
- 15+ years of experience in technical support or support delivery, with at least 5+ years as a senior leader
- A strategic thinker, able to come up with out of the box solutions
- Is a thought leader that stays abreast of trends in the support industry
- Must be a strong leader with the ability to attract, motivate, retain and develop people
- Ability to influence and build bridges with peer teams, including those outside of the support organization
- Strong operational discipline with an analytical and process-oriented mindset
