Remote Technical Support Senior Director

Location: Nationwide

Compensation: Salary

Staff Reviewed: Mon, Sep 13, 2021

This job expires in: 23 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A cloud communications platform as a service company is in need of a Remote Technical Support Senior Director.

Must be able to:

  • Deliver excellent partner and customer satisfaction and meet/exceed all operational targets
  • Ensure team readiness for supporting new products and services
  • Measure, maintain and improve delivery processes to increase efficiency and customer experience

Position Requirements Include:

  • 15+ years of experience in technical support or support delivery, with at least 5+ years as a senior leader
  • A strategic thinker, able to come up with out of the box solutions
  • Is a thought leader that stays abreast of trends in the support industry
  • Must be a strong leader with the ability to attract, motivate, retain and develop people
  • Ability to influence and build bridges with peer teams, including those outside of the support organization
  • Strong operational discipline with an analytical and process-oriented mindset

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