Job Summary
A payments technology company has a current position open for a Remote Technical Support Services Specialist II.
Candidates will be responsible for the following:
- Providing quality customer service by performing complex merchant database and hardware installations and programming updates
- Serving as the primary point of contact for resolving and tracking equipment hardware and software issues
- Diagnosing merchant software, hardware and networking issues, and providing a resolution timetable
Must meet the following requirements for consideration:
- High school diploma or equivalent
- Minimum three (3) years’ experience in POS support and problem resolution for software, hardware and networking
- Familiarity with Microsoft Office or GoogleDocs software and Vigilix remote access software (or comparable)
- Ability to understand merchant support issues and provide resolution or escalation, in a fast-paced environment
- Ability to provide world-class customer service as well as having excellent troubleshooting skills
- Ability to stage merchant equipment as assigned for pre-installation testing, validation and troubleshooting
