Job Summary
An information technology company is filling a position for a Remote Technical Support Specialist 1.
Individual must be able to fulfill the following responsibilities:
- Serve as the primary point of contact for all Members
- Escalate issues to the next level of Support when appropriate
- Answer inbound phone calls as primary responsibility, return calls, and follow up on emails
Position Requirements Include:
- Be passionate about quality customer service
- Communicate effectively over the phone and via email
- Exude confidence
- Two years of experience in a fast-paced call center or customer service environment or combination of degree and experience
- Technical aptitude and proven ability to use web browser, web applications, and other forms of technology
