Remote Technical Support Specialist

Job Summary

A company is looking for a Remote Customer Technical Support specialist.

Key Responsibilities:

• Assist customers with alarm system and home automation issues via inbound phone calls
• Troubleshoot technical issues using guided workflows to resolve customer problems
• Provide excellent customer interactions by using empathy and connecting with customers

Qualifications/Requirements:

• High school diploma or equivalent
• Minimum of one year of customer service experience required
• Strong organizational skills
• Ability to multitask and prioritize effectively
• Technical experience is a plus but not required