Remote Technical Support Specialist

Job Summary

Providing elevated technical support, the full-time Remote Technical Engagement Specialist will serve as the primary contact for complex technical issues, ensuring exceptional customer service and trouble resolution for residential and commercial clients.

Key responsibilities

• Handle direct inbound calls and provide first-level troubleshooting support for various customer segments
• Review and resolve scheduled trouble tickets, performing follow-up testing and troubleshooting as needed
• Act as the primary support liaison, addressing customer inquiries related to system configuration, product functionality, and service recommendations

Required qualifications

• High School Diploma or equivalent
• Minimum of 2 years' experience in customer service, telecommunications, or technical support
• Ability to work nontraditional schedules, including evenings, weekends, and holidays
• Strong communication and organizational skills
• Access to high-speed internet with specified minimum speeds and a quiet workplace for effective service delivery