Job Summary
A sales platform is in need of a Remote Technical Support Specialist.
Core Responsibilities of this position include:
- Consulting with entrepreneurs across various industries to capture their business problems
- Performing issue identification, communication, and resolution for moderately complex issues
- Engaging with customers in a way that thoughtfully changes their perception of what is possible
Must meet the following requirements for consideration:
- Knowledge of Marketing Automation services like Aweber, GetResponse, Infusionsoft, Ontraport, etc
- Good understanding of domain registration and DNS management processes
- Basic knowledge HTML, CSS, JS, and/or WordPress experience an asset
- Good understanding of support process and infrastructure
