Job Summary
A video conferencing company needs applicants for an opening for a Remote Technical Support Specialist.
Candidates will be responsible for the following:
- Communicating product features and benefits to potential customers
- Answering all product questions and addressing concerns
- Owning customer issues from start-to-finish
Qualifications for this position include:
- Experience in a call center, tech support, or similar role
- Passion for learning about and mastering new technology, include software and electronics
- Ability to use resources to troubleshoot technical problem
- Familiarity with a CRM or ticketing system, and with standard business applications
- Experience with video conferencing technologies in a business setting
