Remote Technical Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, May 17, 2019

This job expires in 23 days

Job Category: Customer Service, Information Technology

Telecommute Level: Majority

Travel Requirements: Possible Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A video conferencing company needs applicants for an opening for a Remote Technical Support Specialist.

Candidates will be responsible for the following:

  • Communicating product features and benefits to potential customers
  • Answering all product questions and addressing concerns
  • Owning customer issues from start-to-finish

Qualifications for this position include:

  • Experience in a call center, tech support, or similar role
  • Passion for learning about and mastering new technology, include software and electronics
  • Ability to use resources to troubleshoot technical problem
  • Familiarity with a CRM or ticketing system, and with standard business applications
  • Experience with video conferencing technologies in a business setting