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Remote Technical Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Mar 18, 2020
Job Category: Customer Service, Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

A software company is searching for a person to fill their position for a Remote Technical Support Specialist.

Core Responsibilities Include:

  • Communicating with customers to answer product questions and diagnose technical issues
  • Providing email and chat technical support
  • Collaborating with the Engineering team to troubleshoot bugs and escalate issues

Must meet the following requirements for consideration:

  • 1-3 years of experience working directly with customers
  • Able to create and maintain resources for our Help Center
  • 1-3 years of experience in technical support

COMPLETE JOB DESCRIPTION

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