Remote Technical Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Mar 18, 2020

This job expires in 8 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company is searching for a person to fill their position for a Remote Technical Support Specialist.

Core Responsibilities Include:

  • Communicating with customers to answer product questions and diagnose technical issues
  • Providing email and chat technical support
  • Collaborating with the Engineering team to troubleshoot bugs and escalate issues

Must meet the following requirements for consideration:

  • 1-3 years of experience working directly with customers
  • Able to create and maintain resources for our Help Center
  • 1-3 years of experience in technical support