Remote Technical Support Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Sep 08, 2020

This job expires in 18 days

Job Category: Customer Service, Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software developer has an open position for a Remote Technical Support Specialist.

Individual must be able to fulfill the following responsibilities:

  • Create and improve content and help docs in knowledge base, tutorials, developer docs
  • Provide screen-sharing/debugging Concierge Integration sessions to customers
  • Provide real-time customer support via live chat and email

Qualifications for this position include:

  • A well-rounded technical proficiency
  • Previous experience in a B2B technical- or customer-support role at a SaaS company
  • Familiarity with APIs, HTML/CSS, Javascript and experience in troubleshooting
  • Experience with live chat support and ticketing system