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Remote Technical Support Specialist

Job is Expired
Location: Nationwide
Compensation:
Staff Reviewed: Tue, Sep 08, 2020
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A software developer has an open position for a Remote Technical Support Specialist.

Individual must be able to fulfill the following responsibilities:

  • Create and improve content and help docs in knowledge base, tutorials, developer docs
  • Provide screen-sharing/debugging Concierge Integration sessions to customers
  • Provide real-time customer support via live chat and email

Qualifications for this position include:

  • A well-rounded technical proficiency
  • Previous experience in a B2B technical- or customer-support role at a SaaS company
  • Familiarity with APIs, HTML/CSS, Javascript and experience in troubleshooting
  • Experience with live chat support and ticketing system

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