Job is Expired
Location: California, Colorado, Florida, Louisiana, Texas
Compensation: To Be Discussed
Staff Reviewed: Tue, Jan 19, 2021
Job Summary
An IT and software services company needs applicants for an opening for a Remote Technical Support Specialist.
Candidates will be responsible for the following:
- Fielding client inquiries and providing basic application support, network administration, desktop troubleshooting
- Adhering to client service level agreements and team performance goals while prioritizing, resolving and escalating issues
- Documenting client communication and resolution efforts via internal ticketing system
Must meet the following requirements for consideration:
- Ability to travel to our headquarters in San Diego, CA for occasional training/team-building activities, following the COVID-19 pandemic
- Associate or Bachelor degree in Computer Science or related field, or equivalent combination of education and/or experience
- Demonstrated ability to provide outgoing, enthusiastic customer service with a can-do attitude and passion for solving problems
- Demonstrated outstanding customer service skills and a drive to deliver exceptional service to both internal and external team members
- Basic troubleshooting skills in a Windows environment, including desktop and server OS
- Fundamental awareness of LAN/WAN administration and concepts
