Remote Technical Support Specialist

Job is Expired

Location: California, Colorado, Florida, Louisiana, Texas

Compensation: To Be Discussed

Staff Reviewed: Tue, Jan 19, 2021

Job Category: Information Technology

Remote Level: Partially Remote

Employer Type: Employer

Career Level: Entry Level

Education Level: Some College, Bachelors

Job Summary

An IT and software services company needs applicants for an opening for a Remote Technical Support Specialist.

Candidates will be responsible for the following:

  • Fielding client inquiries and providing basic application support, network administration, desktop troubleshooting
  • Adhering to client service level agreements and team performance goals while prioritizing, resolving and escalating issues
  • Documenting client communication and resolution efforts via internal ticketing system

Must meet the following requirements for consideration:

  • Ability to travel to our headquarters in San Diego, CA for occasional training/team-building activities, following the COVID-19 pandemic
  • Associate or Bachelor degree in Computer Science or related field, or equivalent combination of education and/or experience
  • Demonstrated ability to provide outgoing, enthusiastic customer service with a can-do attitude and passion for solving problems
  • Demonstrated outstanding customer service skills and a drive to deliver exceptional service to both internal and external team members
  • Basic troubleshooting skills in a Windows environment, including desktop and server OS
  • Fundamental awareness of LAN/WAN administration and concepts

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH