Remote Technical Support Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sun, Apr 25, 2021

This job expires in: 11 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

An IT company is filling a position for a Remote Technical Support Specialist.

Candidates will be responsible for the following:

  • Collaborating with account managers or sales teams to identify opportunities for existing customers to grow their existing account
  • Providing positive support & guidance to marketers, salespeople, and service professionals across our customer base
  • Showing composure, resilience, and flexibility as customer needs evolve and case volume changes

Applicants must meet the following qualifications:

  • Are an expert at learning software
  • Excellent verbal and written communication skills
  • Previous experience with assisting customers via email or live chat, and passionate about the customer experience

COMPLETE JOB DESCRIPTION

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