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Remote Technical Support Specialist

Job is Expired
Location: Eastern Time
Compensation: To Be Discussed
Staff Reviewed: Thu, May 27, 2021
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A digital video distribution company is in need of a Remote Technical Support Specialist.

Must be able to:

  • Act as the first line of technical support for Video Producers and Video Services on the company's network
  • Provide customer support and technical issue resolution regarding the company's scheduler and its streaming services via ticketing system
  • Understand the company’s end-to-end workflow to quickly resolve or escalate workflow issues

Qualifications for this position include:

  • Direct relevant experience in a similar role and/or similar company
  • 2+ years experience in a technical support role in the digital video delivery space
  • Experience of ticketing systems and administration, especially ZenDesk and JIRA
  • Knowledge of transcoding, video streaming file formats and video codecs
  • A strong understanding of 24/7 linear delivery formats such as HLS, MPEG-TS, and RTMP and VOD
  • A strong understanding of video delivery methods such as MRSS, S3 and SFTP

COMPLETE JOB DESCRIPTION

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