Remote Technical Support Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sun, May 30, 2021

This job expires in: 8 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A background check company is in need of a Remote Technical Support Specialist.

Must be able to:

  • Resolve customer and partner inquiries via phone, email, and chat
  • Create, monitor, and report on troubleshooting tickets
  • Maintain and track communication across Sterling Identity network using proprietary software

Must meet the following requirements for consideration:

  • Two to five years customer service or technical support experience
  • Certificate or Diploma in a relevant discipline; or an equivalent combination of education, training and experience
  • Excellent communication skills both verbally and written
  • Ability to represent organization in a positive and professional manner
  • Superior time management skills and strong attention to detail
  • Strong desire to succeed and be able to work independently and as part of a team

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