Job Summary
A background check company is in need of a Remote Technical Support Specialist.
Must be able to:
- Resolve customer and partner inquiries via phone, email, and chat
- Create, monitor, and report on troubleshooting tickets
- Maintain and track communication across Sterling Identity network using proprietary software
Must meet the following requirements for consideration:
- Two to five years customer service or technical support experience
- Certificate or Diploma in a relevant discipline; or an equivalent combination of education, training and experience
- Excellent communication skills both verbally and written
- Ability to represent organization in a positive and professional manner
- Superior time management skills and strong attention to detail
- Strong desire to succeed and be able to work independently and as part of a team