Job Summary
An education software and technology company is searching for a person to fill their position for a Remote Technical Support Specialist.
Individual must be able to fulfill the following responsibilities:
- Troubleshoot student and faculty technical issues via phone, email and chat to identify the root cause and provide world class service
- Collaborate with the company's departments and internal cross-functional teams to promptly resolve student and faculty issues
- Master all of the company’s software to provide technical assistance to faculty and students with competence
Position Requirements Include:
- 1–3 years experience working in a service-oriented customer support, technical support, or other support-related field
- Experience assisting customers using phone, email, and chat software
- Familiarity with current Apple, Microsoft Operating Systems, and video conferencing software
- Organizational skills with exceptional attention to detail
- Excellent prioritization and time management skills
- The ability to identify service improvement opportunities and automation proposals to improve service quality
