Job Summary
A software development company has an open position for a Remote Technical Support Specialist.
Core Responsibilities of this position include:
- Creating support documents on company's technical and product capabilities
- Replying to customer inquiries through Support System / Email
- Supporting key client's onboarding from a technical/product knowledge standpoint
Position Requirements Include:
- Familiarity with SQL tools, command lines
- Experience in a client-facing role
- Experience as Business Analyst/Quality Assurance/Technical Support
- Mandatory experience with any of the following: e-commerce/marketplaces/dropshipping/e-commerce inventory management or shipping