Job is Expired
Location: California, Colorado, Connecticut, Georgia, Illinois, Kentucky, Michigan, Minnesota, New York, North Carolina, Texas, Washington, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Mon, Jun 14, 2021
Job Summary
A content licensing firm is filling a position for a Remote Technical Support Specialist.
Core Responsibilities of this position include:
- Responding to users directly via email and app reviews and help to answer all questions
- Troubleshoot, diagnose, and help resolve product issues submitted by our users or internal teams
- Escalate more complex issues to proper channels, and work with the product management, engineering, design, and quality assurance teams to fix problems and improve the product in general
Skills and Requirements Include:
- Minimum 2+ years of experience in a similar technical support role for a consumer software product
- Background using developer tools to diagnose and troubleshoot user issues
- Demonstrated excellent troubleshooting, documentation and communication skills
- Ability to use critical thinking and logic to isolate and resolve issues
- Ability to identify and report trends impacting user experience or creating unnecessary workload
- Ability to translate technical speak and troubleshooting steps in a way that users of all levels of tech savviness can understand
