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Remote Technical Support Specialist

Job is Expired
Location: Nationwide
Compensation: Hourly
Staff Reviewed: Fri, Jul 22, 2022
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

A software development company is in need of a Remote Technical Support Specialist.

Core Responsibilities of this position include:

  • Reviewing top call drivers and recommend changes to product, training, and support offerings
  • Acting as a Subject Matter Expert for products they support
  • Diagnosing and verifying environmental issues as it relates to the supported product

Required Skills:

  • Strong troubleshooting skills with ability to find solutions
  • Able to review and contribute to the Knowledge Base
  • Ability to investigate complex issues involving code, data, or environmental components
  • Able to provide timely follow-up to customers
  • Some knowledge of writing/analyzing SQL queries

COMPLETE JOB DESCRIPTION

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