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Remote Technical Support Specialist

Job is Expired
Location: Nationwide
Compensation: Hourly
Staff Reviewed: Mon, Aug 15, 2022
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

A software development company has an open position for a Remote Technical Support Specialist.

Core Responsibilities of this position include:

  • Acting as a Subject Matter Expert for products
  • Serving as an escalation point for other members of the support team to diagnose and resolve complex issues
  • Diagnosing and verifying environmental issues as it relates to the supported product

Qualifications Include:

  • Some knowledge of writing/analyzing SQL queries, relational databases, etc
  • Strong troubleshooting skills with ability to find solutions
  • Able to stay current on evolving product functionality and new releases

COMPLETE JOB DESCRIPTION

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