Job Summary
A mobile healthcare company is in need of a Remote Technical Support Specialist.
Core Responsibilities Include:
- Creating, tracking and managing incoming support tickets with the utmost sensitivity
- Troubleshooting technical issues and reproduce recurring software and hardware issues
- Handling time-sensitive situations with a calm and professional demeanor
Qualifications for this position include:
- 2-4 years of experience Level 2/ Tier 2 Customer-facing software
- Maniacal Customer focus with a passion to be part of the telehealth transformation
- Ability to work independently in fast-paced, interruption-prone environments
- Proficiency using PC skills and MS Suite products
- A+ certification and/or graduate of a technical program studying information technology
- Proficient at performing application log analysis and creating stories, depicting timeline of events and errors
