Remote Technical Support Specialist

Job Summary

A provider of technology-enabled revenue cycle management services has an open position for a Remote Technical Support Specialist.

Individual must be able to fulfill the following responsibilities:

• Respond to customer questions via online messaging and phone
• Support the Product Team by providing insight into enhancement requests, barriers to implementation
• Conduct root cause analysis to identify and eliminate bugs

Required Skills:

• Bachelors degree or equivalent experience
• Demonstrated passion for technology
• Ability to use and learn tools like SQL and Excel to drive analytics and reporting
• Ability to interact with staff/management across multiple departments and levels
• Strong analytical skills with the ability to successfully troubleshoot and problem solve
• Demonstrated experience thinking strategically about issues, leading to recommendations and action plan