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Remote Technical Support Specialist

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Tue, Feb 28, 2023
Job Category: Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A healthcare technology company is filling a position for a Remote Technical Support Specialist.

Core Responsibilities of this position include:

  • Providing technical support for technical and non-technical users
  • Documenting, triaging, resolving, and escalating support cases promptly according to SLAs
  • Collaborating with customer IT teams and internal Viz.ai customer-facing and technical teams to troubleshoot and resolve issues

Must meet the following requirements for consideration:

  • 1+ years Linux system administration
  • Hands-on experience with local and cloud networking, Amazon Web Services (AWS), virtualization, and iOS/Android mobile applications
  • 2+ years experience providing enthusiastic and empathetic software as a service (SaaS) technical support and customer service
  • Excellent communication skills (phone, email, chat, and documentation) with a track record of continuous improvement

COMPLETE JOB DESCRIPTION

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