Remote Technical Support Specialist

Job Summary

An education technology company is in need of a Remote Technical Support Specialist.

Core Responsibilities Include:

• Exhibiting leadership skills and serve as a role model to all support representatives
• Utilizing your in-depth product knowledge and exceptional problem-solving skills
• Researching, testing, and logging clear and complete defects for issues reported by customers or found internally

Qualifications Include:

• Three years of experience as a Support representative
• An understanding of software file structure and the ability to analyze and interpret databases
• A demonstrated ability to learn complex querying software
• Programming background
• Proficiency with operating systems and devices