Remote Technical Support Specialist
Job Summary
A marketing technology company has a current position open for a Remote Technical Support Specialist.
Individual must be able to fulfill the following responsibilities:
- Ensure that our platform delivers an excellent user experience
- Own, troubleshoot, and build a response plan for simple to complex inbound customer support issues
- Contribute to internal knowledge basis
Qualifications Include:
- 1-3 years experience in a SaaS technical support role or a background in ad operations
- Have the aptitude and desire to learn new technologies and skills
- Experience working with clients
- Familiarity with Chrome, Safari, or Firefox web developer tools
- Working knowledge and practical experience using HTML5 and CSS3
- Working knowledge of Adobe Suite, particularly Photoshop, Figma and Sketch
COMPLETE JOB DESCRIPTION
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