Remote Technical Support Specialist II

Job Summary

A provider of public safety solutions is searching for a person to fill their position for a Remote Technical Support Specialist II.

Candidates will be responsible for the following:

• Providing day-to-day support to our customers using Zendesk Support & Talk
• Answering and resolving customer inquiries
• Investigating operational issues using tools such as Application Insights

Qualifications Include:

• High School diploma/GED
• 2+ years of experience within a Technical Support organization
• Solid Understanding of Cloud Software-as-a-Service (SaaS) offerings
• Experience adhering to established Support KPI and critical Technical Support SLA’s
• Experience using tools such as Datadog and Application Inssights, or similar
• Demonstrated ability to provide exceptional customer care, both internal and external