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Remote Technical Support Specialist II

Job is Expired
Location: Pacific Time, Central Time, Eastern Time
Compensation: To Be Discussed
Staff Reviewed: Mon, Mar 20, 2023
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A provider of public safety solutions is searching for a person to fill their position for a Remote Technical Support Specialist II.

Candidates will be responsible for the following:

  • Providing day-to-day support to our customers using Zendesk Support & Talk
  • Answering and resolving customer inquiries
  • Investigating operational issues using tools such as Application Insights

Qualifications Include:

  • High School diploma/GED
  • 2+ years of experience within a Technical Support organization
  • Solid Understanding of Cloud Software-as-a-Service (SaaS) offerings
  • Experience adhering to established Support KPI and critical Technical Support SLA’s
  • Experience using tools such as Datadog and Application Inssights, or similar
  • Demonstrated ability to provide exceptional customer care, both internal and external

COMPLETE JOB DESCRIPTION

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