Remote Technical Support Specialist in Arlington

Job ID: Available for Members

Location: Virginia

Compensation: To Be Discussed

Staff Reviewed: Thu, May 14, 2020

This job expires in 8 days

Job Category: Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Job Summary

An IT support and consulting company is in need of a Remote Technical Support Specialist in Arlington.

Must be able to:

  • Process, validate, and triage email submitted Incidents and Request from Internal Arlington County employees
  • Answer, validate, and triage incoming phone-in Incidents and Request from Internal Arlington County employees
  • Review and validate ticket information on self-service ticket submissions

Must meet the following requirements for consideration:

  • Must be a High School Graduate or equivalent
  • CompTIA A+, Security + or Network + certification HDI Certification a plus ITIL Foundation a plus
  • Ability to troubleshoot