Job Summary
A digital operations company is searching for a person to fill their position for a Remote Technical Support Specialist in Atlanta.
Candidates will be responsible for the following:
- Taking all first line calls from customers and identifying initial issues
- Successfully resolving customer emails and phone requests
- Leading tickets from high priority customers on an on-call basis
Applicants must meet the following qualifications:
- Excellent written communication, work ethic and attention to details skills
- Experience handling customer issues through a ticketing solution (such as Zendesk)
- Hands-on experience in a technical customer support capacity
- Prior experience taking calls directly from customers in a technical support capacity
- Able to handle customer support and billing requests over the phone
