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Remote Technical Support Specialist in Atlanta

Job is Expired
Location: Georgia
Compensation: To Be Discussed
Staff Reviewed: Tue, Aug 31, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A cybersecurity company is filling a position for a Remote Technical Support Specialist in Atlanta.

Must be able to:

  • Manage a systematic approach to support our customers using a series of educational techniques and understanding the customer’s onboarding journey
  • Continue to perfect your support messaging and understand technical challenges
  • Demonstrate your ability to consistently answer and resolve technical support questions

Must meet the following requirements for consideration:

  • 5+ years in a SaaS support or technical support roles
  • Background in online learning technologies and support systems
  • Background implementing and supporting basic cyber security controls
  • Proven experience supporting and explaining SaaS technologies

COMPLETE JOB DESCRIPTION

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