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Remote Technical Support Specialist in the Blacklick Area

Job is Expired
Location: Ohio
Compensation: Hourly
Staff Reviewed: Thu, May 28, 2020
Job Category: Customer Service
Employment Status: Independent Contractor
Employer Type: Staffing Agency
Career Level: Experienced

Job Summary

A staffing company has an open position for a Remote Technical Support Specialist in the Blacklick Area.

Core Responsibilities of this position include:

  • Responding to customer inquiries via phone, email, and chat
  • Actively managing open cases/tickets
  • Adapting to the technical knowledge level of the caller

Qualifications Include:

  • Experience guiding customers through products
  • Experience troubleshooting issues
  • Experience passing feedback to developers
  • Advanced problem-solving skills and ability to support all levels of customer technical aptitudes
  • Experience with managing tickets/cases from initial contact through to resolution

COMPLETE JOB DESCRIPTION

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