Remote Technical Support Supervisor

Location: East Coast

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 21, 2021

This job expires in: 13 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Management

Job Summary

An enterprise software company is filling a position for a Remote Technical Support Supervisor.

Candidates will be responsible for the following:

  • Supervising day-to-day operations of the Technical Support team
  • Mentoring, supporting and enabling the team of Technical Support Engineers
  • Providing coaching and guidance to team on best practices and policy adherence

Position Requirements Include:

  • Ability to manage multiple priorities and projects
  • Excellent communication (oral and written), strong interpersonal/customer relations skills
  • 5+ years experience in a technical lead role or customer service lead role
  • Strong problem solving and work flow management skills
  • Understanding of KPIs, metrics, service level management, objectives and key results
  • Ability to resolve escalating customer issues in a collaborative, partnering and professional manner

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