Job Summary
An enterprise software company is filling a position for a Remote Technical Support Supervisor.
Candidates will be responsible for the following:
- Supervising day-to-day operations of the Technical Support team
- Mentoring, supporting and enabling the team of Technical Support Engineers
- Providing coaching and guidance to team on best practices and policy adherence
Position Requirements Include:
- Ability to manage multiple priorities and projects
- Excellent communication (oral and written), strong interpersonal/customer relations skills
- 5+ years experience in a technical lead role or customer service lead role
- Strong problem solving and work flow management skills
- Understanding of KPIs, metrics, service level management, objectives and key results
- Ability to resolve escalating customer issues in a collaborative, partnering and professional manner
