Job Summary
A technology company is searching for a person to fill their position for a Remote Technical Support Team Lead.
Individual must be able to fulfill the following responsibilities:
- Update key stakeholders regarding any issues of operational significance
- Engage in knowledge sharing activities via programs
- Ensure compliance with external regulations and internal policies and procedures for the team
Must meet the following requirements for consideration:
- Expertise in networking environments and firewalls
- Proven success managing and hiring a team
- Exercise judgment within defined support procedures and policies to determine appropriate action
- Experience coaching and developing employees who you identify as having growth potential
- Demonstrated success in managing and engaging with remote teams
- Bachelor's degree in business or relevant subject and proven experience in IT/Comms/UC/Contact/Contact Centre
